RTOERO Pandemic Preparedness

RTOERO is taking the following actions in response to COVID-19:

• All district events occurring on or before June 30 must be cancelled or postponed.
• All district-initiated in-person volunteer activities (for example, in-person Goodwill visits) are paused until June 30.
• All In-person RPWs have been changed to virtual sessions
• RTOERO staff will work from home until further notice. Staff will continue to support and serve RTOERO members.
• The most direct way to contact the office during this period is by emailing membership@rtoero.ca. Or call the office at 1-800-361-9888 and leave a message.
• The Presidents’ Workshop scheduled for April 19-20 and Health Workshop scheduled for May 10-11 have been postponed.

There is a global travel advisory to avoid all non-essential travel outside of Canada until further notice.

RTOERO trip cancellation/interruption and medical coverage will remain in place as long as needed for members to reasonably and safely return to Canada. Members in countries that have imposed travel restrictions will be covered until they are allowed to return to Canada. See FAQs below for examples of what is meant by “reasonably and safely.”

Call 1-877-346-1467 for information or assistance. Call volumes have returned to normal.

In order to prioritize members who are experiencing a medical emergency, if you need to open a claim for Trip Cancellation and Interruption you can start a claim online. The “Notify Us of a Claim” section will guide you through the steps.

Key messages

· RTOERO has a pandemic preparedness plan to ensure that our core business functions will continue uninterrupted.
· We follow the advice and directives of federal, provincial and local public health officials.
· Members can learn the most up-to-date information by visiting our website.
· RTOERO is vigilantly tracking this issue, monitoring updates from the government of Canada, as well as our insurance partners.
· All decisions will continue to be made with the health and well-being of our members, staff and guests as our top priority.

RTOERO insurance coverage

Trip Cancellation/Interruption and Out-of-Country Emergency Medical Coverage

• Members now outside Canada will continue to have coverage for the period of time that is reasonably required to safely return to Canada. For most members, we expect safe return can take place within 10 days of the March 13 advisory. For those in regions or countries with restrictions on movement or travel (e.g. Spain, Italy), coverage will continue until the restrictions are lifted and you can safely return to Canada.
• Trips booked on or after the March 13 advisory are not covered for trip cancellation/interruption or emergency medical.
• Because of the advisory to “Avoid all cruise ship travel” issued by the government of Canada on March 9, you will not be covered for out-of-country medical coverage if you depart on a cruise after this date.

Visit johnson.ca/coronavirus for details and updates. Call 1-877-346-1467 for more information.


Questions and Answers

RTOERO Insurance coverage

A. The Canadian government is advising all Canadians to return while they can, as more restrictions on international travel are expected in the days ahead. With the formal advisory issued on March 13, you are covered until March 23rd or until you can reasonably and safely return to Canada. Be aware that international travel will be severely impacted in the coming days and we strongly urge you to make arrangements as quickly as possible.

A. Your coverage will remain in place until you can reasonably and safely return to Canada.

A. The Canadian government is advising Canadians to return to Canada while you can. Even if your area has little or no COVID-19 cases right now, this situation could change rapidly. Return to Canada as quickly as you can safely do so.

A. If you can reasonably and safely return to Canada, please do so. If you require assistance in arranging travel, the Canadian embassy or consulate in your area may be able to help.

A. Our travel insurance coverage stipulates that once the government issues a travel advisory to avoid non-essential travel, you are only covered for the period required to reasonably and safely return to Canada. Unless you are in a country that is currently in “lockdown” (restricting public movement and/or travel), your coverage would not extend beyond March 23 or the earliest date you can reasonably and safely return. The Canadian government is advising Canadians to return home.

A. In this global pandemic, our only priority is the safety of RTOERO members. Those outside of Canada are urgently advised to return to Canada as quickly as they can reasonably and safely do so. Our members are in a higher risk group due to their age, and we are acting to safeguard our members’ health and safety. This is a very fluid situation that is changing incredibly quickly. We are aware of other insurers who have or are about to take a similar approach considering the serious nature of the pandemic and the prospect of further travel bans or disruptions.”

A. The trip cancellation/interruption portion of your travel insurance provides coverage to cancel a trip if the Canadian government issues an advisory to avoid non-essential travel or all travel after you book your trip, provided all other eligibility criteria are met.

On March 9, the government of Canada announced a formal travel advisory to “Avoid all cruise ship travel”. On March 13, 2020 the Government of Canada announced a global travel advisory limiting all non-essential travel outside Canada until further notice. (For travel advisories, go to https://travel.gc.ca/travelling/health-safety/travel-health-notices.) On March 16, the government announced additional restrictions.

Review your Insurance Plans Booklet for full coverage details or call our insurance team at 1-877-346-1467.

To prioritize members who are experiencing a medical emergency, if you need to open a claim for trip cancellation and interruption, you can start a claim online. The “Notify Us of a Claim” section will guide you through the steps.

A. RTOERO insurance plans provide comprehensive coverage for our members, subject to certain limitations and exclusions. There is no specific COVID-19 coverage – the same provisions apply regardless of the medical issue or assistance required. Review your Insurance Plans Booklet for full coverage details or call our insurance team at 1-877-406-9007.

A. Your coverage will remain in place until you can safely return to Canada. You will be required to show evidence that you were not able to return prior to the 93 days. Please call 1-877-346-1467 to inform us about your situation and receive additional guidance.

A. Your coverage will remain in place until you can safely return to Canada. You will need to provide evidence of the quarantine or isolation order and to return as quickly as safely possible following your quarantine/isolation period. Please call 1-877-346-1467 to inform us about your situation and receive additional guidance.

A. Your coverage will remain in place until you can safely return to Canada. Please call 1-877-346-1467 to inform us about your situation and receive additional guidance.

A. The government of Canada has issued a global travel advisory and urgently advised Canadians to return home. Your travel coverage extends for 10 days from the date of the March 13 advisory or until you can reasonably and safely return to Canada. Please call 1-877-346-1467 if you need assistance in making arrangements to return home.

A. Yes, you are covered, as outlined in the Insurance Plans Booklet. Please call the phone number on your benefits card before starting an out-of-country medical treatment.

More information

A. Visit the government of Canada website to learn more about COVID-19, travel advisories and the current situation in Canada. Visit this page for the most up-to-date information about RTOERO’s response or call 1-800-361-9888/416-962-9463.